RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Included a note with your order number and whether your want to exchange or return for a refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Terms & Conditions
30-Day Returns: You have 30 days from delivery to request a return. Items must be unused, unworn, in their original packaging with tags attached, and accompanied by proof of purchase. Damaged, Defective, or Incorrect Items: Please inspect your order on arrival and contact us promptly if anything is damaged, defective, or incorrect so we can help resolve the issue. Non-Returnable Items: Sale items and gift cards are non-returnable, subject to applicable law. Exchanges: For the quickest exchange, return your eligible item first. Once your return is approved, place a new order for the replacement. Refunds: We’ll notify you after inspecting your return. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider. To request a return, contact ClaviePet with your order number and whether you’re requesting a refund or exchange.
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